What Is Effective Feedback? A Comparison of Views from Academics And Students – A Grounded Theory Approach

Proceedings of The 3rd International Conference on New Approaches in Education

Year: 2021

DOI: https://www.doi.org/10.33422/3rd.icnaeducation.2021.07.25

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What Is Effective Feedback? A Comparison of Views from Academics And Students – A Grounded Theory Approach

Darren Coombes

ABSTRACT: 

Introduction. In recent years the literature regarding feedback has flourished with many researchers exploring the various factors related to student feedback. However, the question ‘why are the majority of students unhappy with feedback?’ still remains. Therefore, the purpose of this research is to explore the perception of academic staff and students regarding what is effective feedback.

Method. A qualitative research study was conducted using a Grounded Theory approach. A total of 9 students and 10 academics participated for this study. Participants were randomly allocated to either one-to-one interviews or focus groups. All collected data was analysed to highlight common themes between academics and students.

Results. Three leading themes were highlighted during the data analysis process. Additional themes were found within the academic sessions alone. The data revealed many inconsistencies in the provision of feedback and highlighted that there is no single factor resulting in student dissatisfaction.

Discussion. With student numbers on a constant increase and the potential for an academic-student relationship decline, it is clear that some form of intervention is essential to improve the feedback process. Three specific action plans were developed to help address the many contributing factors to students’ dissatisfaction with feedback. These action plans will then aim to have a beneficial influence on the student experience and their learning process.

Keywords: Feedback; Higher Education; Grounded Theory.