Proceedings of The 5th International Conference on Management, Economics and Finance
The Impact of High-Performance Work System, Human Capital and Citizenship Behavior on Small and Medium-sized Enterprises Performance in Thailand: A Conceptual Framework
The objectives of this research were: 1) to examine the impact of high-performance work system, human capital, and organizational citizenship behavior on SMEs performance.; 2) to investigate and exemplify the impact of human capital, organizational citizenship behavior, and a high-performance work system on SMEs performance; and 3) to develop a model of the relationships among human capital, organizational citizenship behavior, and a high-performance work system and SMEs performance. There is a great challenging for SMEs in adopting and implementing this strategy in order to maintain their sustainable organizational performance. The aim of this study is to develop and propose the conceptual framework and research model of high-performance work system with human capital, and organizational citizenship behavior as the mediating role in relation to SMEs performance particularly in context with the Thai SMEs organizations. The adoption of such a theoretical model would help officials, decision makers, and practitioners of SMEs entrepreneur in better understanding of the work system practices and to focus on the identified practices while implementing high-performance work system with human capital, and organizational citizenship behavior in their organizations. Further, the scope for future study is to test and validate the theoretical model by collecting the primary data from Thai SMEs organizations and using ATLAS.ti (The qualitative data analysis & research software) approach for hypotheses testing.
keywords: High-performance work system, Human capital, Organizational citizenship behavior, SMEs performance.