Student Satisfaction with Online learning during COVID-19

Proceedings of The 5th International Academic Conference on Education

Year: 2022



Student Satisfaction with Online learning during COVID-19

Thitima Sriphon



COVID-19 has negatively impacted teaching and learning processes in higher education in Thailand. Online learning has become the primary method of teaching in universities. Therefore, it is interesting to understand how well online classes are practical for students in increasing knowledge and social competence. The main purpose of this paper is to explore student satisfaction with online learning during COVID-19. The data are collected from 146 university students in Thailand. Chi-square test, multiple response analysis, and Wilcoxon signed-rank test are employed as tools for this study. The results show that face-to-face and online classes do not differ in increasing knowledge. However, there is a statistical difference between face-to-face and online learning in increasing social competence. Regrading activity during the classes, students feel less active during online classes but more active during face-to-face classes. Furthermore, the students between 18-25 years old more often choose a lack of interaction with classmates and poor learning conditions at home. Most students prefer recording a meeting, being comfortable with their surroundings, easily accessing online materials, and being happy when they can study independently at home as online learning advantages. On the other hand, most students choose a lack of interactions with classmates and with teachers are reduced as the main disadvantage. Finally, most students are satisfied with online learning. To promote learning satisfaction and student social competence, blended learning, which integrates face-to-face and online learning, is one of the good solutions to improve the disadvantages of online learning and still keep the concept of social distancing to prevent COVID-19 infection.

keywords: student satisfaction, online learning, face-to-face class, knowledge, social competence .