Proceedings of The 5th International Conference on Applied Research in Business, Management and Economics
Relationship of Work Benefits and Incentives in Employee Productivity and Satisfaction among BPO Workers in Manila in the time of Pandemic
Jason C. Santos
This study was conducted in 2022 amongst BPO workers in the pandemic era. The main objective of this study is to identify the relationship between current work benefits and incentives to employees’ productivity and satisfaction. Quantitative Descriptive research method was used to analyze the satisfaction of the employees on the availability of work benefits and incentives and how it relates to their productivity and satisfaction. 200 BPO workers from Metro Manila and Bulacan participated in this study. A three component questionnaire was used to collect demographic information, satisfaction among work benefits and incentives and productivity and satisfaction of the employees. Findings show cash and medical benefits to be highly satisfying incentives among the employees. Another significant finding was the employees’ overall satisfaction with the support given by companies through equipment supply. The researcher used Pearson Correlational Analysis through SPSS version 27 and yielded a moderate positive relationship result. The researcher recommends emphasis and reinforcement of the identified, strong incentives driving employees’ productivity as well as support from both private and public sector in the enhancement of such benefits.
Keywords: call center, BPO, salaries, benefits, productivity, pandemic, work from home.