Analysis of Information Literacy of Health Management in the Republic of Croatia

Proceedings of ‏The 3rd International Conference on Advanced Research in Social Sciences

Year: 2021


[Fulltext PDF]

Analysis of Information Literacy of Health Management in the Republic of Croatia

Biljana Marković, PhD. Student, Prof. PhD. Marin Milković



Today, it can be heard that information and communication technology (ICT) acts as a support to management in business and it represents the primary level of information. ICT as a tool produces relevant information for decision makers.

The aim at this paper is to investigate whether the management in general hospitals is information-literate, i.e. whether it uses the information produced by ICT to make quality decisions.

 Namely, management often sees ICT as a cost without appreciating the contribution of ICT through the awareness of trained employees, optimized business processes, satisfied patients all of which affects the increase in financial results.

Hypothesis: “Hospital management is not information-literate enough to appreciate ICT properly.”

 In the process of researching and finding answers in order to test the hypothesis, a questionnaire (the questionnaire was completed by board members, heads of services, department heads), focus group questionnaire analysis, available literature research and information literacy analysis with the case study method were used.

By analyzing the answers obtained in the survey and comparing them with the expected management behavior described in the literature, it was found that the hospital management is not sufficiently information-literate, i.e. it does not recognize the contribution of ICT to more efficient business.

The paper provides recommendations on how health management can recognize relevant information as well as how to collect, process, structure and distribute it to stakeholders with the help of ICT. If management does all this, then it governs with ICT and ICT really serves as a decision support.

Keywords:information and communication technology (ICT); health management; information literacy; governance of information and communication technology.