Maintenance Contracts Unit Best Practice

Abstract Book of the 10th International Conference on Research in Business, Management and Finance

Year: 2026

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Maintenance Contracts Unit Best Practice

Abdulaziz Alotibi, Feras Ammar

ABSTRACT:

The implementation of the new Supply Chain Hub Contract Administration Portal has significantly improved and modernized our contract management processes by introducing a fully digitalized and centralized platform. Prior to its implementation, procurement activities were largely managed through manual processes, emails, which created challenges such as delayed approvals, limited visibility, inconsistent documentation, and difficulties in monitoring contract status and procurement progress. These challenges often resulted in communication gaps, reduced efficiency, and increased administrative workload for departments involved in procurement operations. The new portal addressed these challenges by providing a streamlined digital solution that enables users to submit, review, approve, and track procurement contracts and related activities through a single integrated system. The platform improved workflow transparency by allowing involved departments to monitor procurement progress in real time, while automated notifications and status tracking enhanced coordination and accountability across departments. In addition, the centralized hub simplified document management, improved data accessibility, and supported compliance with procurement policies and governance requirements. The impact of the Supply Chain Hub has been substantial, resulting in faster processing times, improved operational efficiency, enhanced communication, and better decision-making capabilities. By reducing manual intervention and standardizing procurement workflows, the portal has strengthened overall contract administration practices and created a more efficient, transparent, and user-friendly procurement environment that supports the organization’s strategic objectives and continuous improvement initiatives.

Keywords: Digital Transformation, Administration Efficiency, Process Improvement, Contract Lifecycle Management