Abstract Book of the 8th International Conference on Research in Business, Management and Finance
Year: 2025
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Impact of High-Performance Work Systems on Team Performance through Team Conflict in the Telecom Sector of Bangladesh
Tasnuva Rahman, Dr. Hishamuddin Md. Som, Md. Jamal Uddin
ABSTRACT:
High-performance work systems (HPWS) have garnered significant attention in the field of organizational performance. This study explores the implementation and implications of HPWS within the Bangladeshi telecommunications sector, focusing specifically on their relationship with team performance. A thorough review of existing literature underscores a gap in research addressing the interplay between HPWS and team performance in the Bangladeshi context. The study employs a team-level unit of analysis and examines four telecommunications companies, selected based on their varying levels of team performance. Data collection was conducted in two phases: the first phase utilized a structured questionnaire administered to 86 team members across managerial hierarchies, while the second phase involved surveying 14 team leaders from the participating organizations using a structured questionnaire. The findings from the data analysis validate the proposed hypotheses. Results indicate that HPWS and team conflict serve as positive predictors of team performance, with team conflict mediating the relationship between HPWS and team performance. The study provides empirical support for the theoretical assertion that HPWS positively influences team performance while elucidating the mechanisms through which HPWS exerts this impact. This research contributes to the extant HPWS literature by proposing a context-appropriate HPWS framework tailored to the unique, complex, and underexplored non-Western environment of Bangladesh. The findings demonstrate alignment with many Western theoretical predictions, as evidenced by the performance of high-performing organizations.
Keywords: Bangladesh, high-performance work system, team conflict, team performance, telecommunication sector