Proceedings of The 8th International Conference on Opportunities and Challenges in Management, Economics and Accounting
Year: 2021
DOI:
The impact of organizational commitment on the relationship between the entrepreneurial characteristics of managers and improving the service quality
Shereen Eldousoky, Mohamed Wahba
ABSTRACT:
After surveying the previous studies that dealt with entrepreneurial characteristics and their important role in organizations, the author noticed the interest of researchers in recent times in entrepreneurial characteristics due to their importance and positive impact on the performance of institutions.
The researcher found that the work of other studies to measure the extent of activation of these properties on managers and interest in the organizations and the extent to which those characteristics impact on the performance of organizations so as to different time periods of previous studies , which dealt with the field of entrepreneurial and characteristics of leadership so touched on the current leadership characteristics as one of the attributes Leadership and its impact on improving service quality. The study used organizational commitment as a modified variable on the relationship between entrepreneurial characteristics and improving service quality.
By distributing two questionnaires to two identical samples with a number of (187) guests and workers in the hotel sector in Alexandria Governorate, and the data obtained were analyzed using the program spss26, AMOS25, the results of the study concluded that there is a significant and statistically significant effect of the entrepreneurial characteristics on improving the quality of service provided to the guests
The organizational commitment modifies the relationship between the entrepreneurial characteristics and the quality of the service provided. The study also came up with some recommendations that will be presented later.
keywords: Entrepreneurial characteristics – organizational commitment – improving service quality.