Proceedings of The 8th International Conference on Research in Education
Year: 2024
DOI:
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A Literature Review on The Role of Quality 5.0 In Higher Education
Ilenia Colamatteo, Ilenia Bravo, Lucio Cappelli
ABSTRACT:
Quality 5.0 is an inevitable consequence of the progression of the fifth industrial revolution that is redefining not only the manufacturing sector, but society at large, through the adoption of a sustainable approach and the cultivation of a human-centric attitude. However, this new era of social-oriented quality is still surrounded by a limited understanding and is yet to be defined, particularly regarding higher education institutions. This paper aims to contribute to the scientific comprehension and definition of the role of Quality 5.0 in higher education institutions, by exploring how the implementation of a social-oriented quality management approach influences the university environment. A state-of-the-art literature review was conducted to collect and study previous papers regarding this novel topic. Using the Scopus, Web of Science and Google Scholar databases, articles were obtained based on the following string of keywords present in the abstract: (university OR “higher education” OR “higher education institution”) AND (“smart university” OR “university 4.0” OR “quality 5.0” OR “social-oriented quality” OR “society 5.0” OR quality-centric OR sustainability) considering articles published from 2018 to 2024. The results are focused on the main pillars of Quality 5.0, its potential benefits of its implementation in universities, and finally the obstacles that may be encountered in the process. The study is limited by the databases referenced and by the consideration of articles written only in English. This paper’s findings can be helpful to university practitioners, managers, and other stakeholders as a guide for comprehending the concept of Quality 5.0 and the advantages of incorporating this approach into the strategic goals of higher education institutions.
keywords: quality management; smart university; social-oriented quality; sustainability; literature review