Proceedings of The 8th International Conference on Applied Research in Management, Business and Economics
Year: 2024
DOI:
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Study on Disaster Perception and Adjustment Behavior of Hotel Staff—Taking Taiwan as an Example
Chung-Hung Tsai, Hsuan-Tso Kuo
ABSTRACT:
The S&P survey of the economic damage in 2015 that Taiwan is one of the top ten most vulnerable countries that affected by natural disasters, especially the impact of economic risk caused by natural disasters ranks fifth in the world. The hotel industry in Taiwan has long been threatened by disasters. Although all hotels have disaster prevention plans, most of them are limited to a single disaster (such as fire) and few disasters prevention education training focusing on natural disasters. In general, their disaster prevention capacity is insufficient, and the disaster vulnerability is extremely high. If the hotel staff can have better disaster prevention perception and skills, when disasters happen unfortunately, they can response better efficiency to ensure the safety of lives and property for guest. this research intends to use quantitative research methods to complete the questionnaire on disaster perception and disaster adjustment behavior of hotel staff through review and expert validity, and through spatial autocorrelation analysis to explore the spatial distribution characteristics of staff’s disaster perception and disaster adjustment behavior. The research findings indicate a positive correlation between disaster awareness and disaster adaptation behavior among hotel employees. Employees with higher levels of disaster awareness are better equipped to respond to emergencies and adapt to disasters when they occur in hotels. In other words, heightened disaster consciousness significantly influences preparedness actions before a disaster, response actions during a disaster, and recovery actions after a disaster.
keywords: Hotel Disaster Management, Vulnerability, Disaster Perceptions, Disaster Adjustments Behavior, Spatial Autocorrelation Analysis