Business Intelligence System Selection with Ahp-Vikor Methodology

Proceedings of The 6th International Conference on New Ideas in Management, Economics and Accounting

Year: 2019


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Business Intelligence System Selection with Ahp-Vikor Methodology

Merve Güler, Esin Mukul and Gülçin Büyüközkan



Increasing amount of data and the need for analysis of this data have made the concept of Business Intelligence System (BIS) more important to plan the future of businesses. BIS is a set of technologies, processes, methodologies, and architectures that enable the processing of large amounts of data and their transformation into a high-quality information. Companies implement BIS for monitoring business processes, receiving reports on systems operation, distributing the right information in the right way to the right people at the right time and analysing business indicators. However, the selection and implementation of such systems can be very challenging. Therefore, the aim of this study is to propose an evaluation model with Multi Criteria Decision-Making (MCDM) techniques for selecting the most appropriate BIS. Analytic Hierarchy Process (AHP) method is applied to find the weights of influencing factors. Finally, the most appropriate BIS alternative is selected from different alternative BI vendors by implementing VIKOR (VIseKriterijumska Optimizacija I Kompromisno Resenje, meaning: Multicriteria Optimization and Compromise Solution) method. An application is provided to test the applicability of the proposed methodology. Finally, the results of the application are given and the future perspectives are presented.

Keywords: AHP, Business intelligence, Business intelligence systems, MCDM, VIKOR.