Proceedings of The 6th International Conference on Research in Management
Quality of Work Life and Inclusion of People with Disabilities: The Case of Public Service, France
Kanza Abdellaoui, Nabil El Mabrouki
In light of the importance given to Quality of Working Life (QWL) by all public and private organizations, and its recent development as an important factor in the performance and efficiency of employees, whether or not they have a disability, we are wondering about its link with the concept of inclusion, and more specifically of people with disabilities (PWD) at work. The aim of this article is to understand the role that QWL could play in improving the inclusion of PWD, so as to define some QWL factors that are adapted to the specificities of PWD and contribute to their inclusion at work in the public sector. To do so, we introduce elements for reflection based, on a synthesis of the literature review focused on QWL and the inclusion of PWD and, on an exploratory qualitative study within the perimeter of the state civil service in Lozère, France by interviewing 5 disabled employees and 6 managers in the public sector (human resources department, disability referent and directors of interministerial departments, etc.). The results of this study show that QWL enables the inclusion of PWD at work, and that some factors of QWL contribute more than others in this inclusion such as flexible working, internal communication, organizational support, etc. These results would give some insights in other research fields like human resources management and disability management.
keywords: Employees with disabilities, Inclusion at work, Lozère, Public sector, Quality of working life factors