Proceedings of The 6th International Conference on Research in Management
Year: 2023
DOI: https://www.doi.org/10.33422/6th.icrmanagement.2023.08.105
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Mobile Banking: The Change Agent of the Fintech Industry through Multidimensional Concept
Dr Akwesi Assensoh-Kodua
ABSTRACT:
Mobile banking is influencing the Fintech industry through multidimensional concept, yet, only a handful of studies have been done that shows the mediating construct and its effect on this concept in the Fintech industry. These notwithstanding, studies shows that this new revolution of banking has not reverberated well enough among banking clients. This paper was meant to identify the multidimensional constructs in the Fintech industry that impact on the usage of big devices like laptops for m-banking. A quantitative test, through the partial least square-structural equation modelling (PLS-SEM) of over 1 262 users of m-banking regarding this issue confirmed that internal influences (Intinflu) and external influences (Extinflu) plays a role. Users’ trust in m-banking is determined by three dimensions: trust in technology (TrTec); trust in the e-vendor (TrEven); trust in a third party (TrTpt). Thirdly, users’ perceived service quality is informed by three dimensions: interaction quality (IntaQ); system quality (SysQ); and information quality (InfoQ). In times like these, whereby the global economy is being driven by rivalry for superiority, studies of m-banking and how it is pivotal in the Fintech industry is important. The financial sector, particularly, the banks could increase acceptance and usage of this fintech behaviour when they pay attention to the outcomes shown by this study.
keywords: Actual usage, BD, IPMA, mobile (m), m-banking, m-device, m-phone, SD