Abstract Book of the 6th International Conference on Research in Human Resource Management
Year: 2025
[PDF]
Exploring Psychological Capital Among Employees in the Hospitality Sector: An Assessment of Self-Efficacy, Resilience, Optimism, and Hope
Sekoele Ramajoe, Desere Kokt, and Proos Eben
ABSTRACT:
This study aimed to explore psychological capital (PsyCap) among employees in the hospitality sector by assessing the key dimensions: self-efficacy, resilience, optimism, and hope to understand their role in employee well-being and performance. The study adopted a quantitative research methodology utilizing a questionnaire as the research design. A closed-ended questionnaire was presented to employees currently working in the hospitality sector. The data was analysed using descriptive analysis. The findings indicate that employees exhibit high self-efficacy, with most feeling confident in solving work challenges, setting goals, and presenting information, although a small portion remains neutral or uncertain. Resilience levels are also strong, as a majority believe they can manage work-related difficulties, recover from setbacks, and handle stress effectively, though some respondents express doubt. Optimism is generally positive, with many employees maintaining a hopeful outlook on career prospects and workplace challenges, yet a notable percentage remain neutral or sceptical, particularly in uncertain situations. Hope is well reflected, with employees actively working toward their career goals and believing in their ability to succeed, though a minority express uncertainty about their current progress and long-term achievements. A key limitation of this study is its geographical focus on Bloemfontein, South Africa which may restrict the generalizability of the findings to the broader hospitality sector. Hospitality establishments can develop targeted human resource management (HRM) interventions, such as training programs and well-being initiatives, to enhance employees’ PsyCap ultimately improving job performance and retention. The value of the study lies in its potential to provide insights into how remuneration can be leveraged as a strategic tool to enhance PsyCap and reduce turnover intentions, thereby improving employee retention and organizational sustainability.
Keywords: Employee Retention, Hospitality, Psychological Capital, Remuneration, Turnover Intentions