The Role of Cross – Training in Reducing the Level of Labor Turnover Applied Study on Some Hotels in Tripoli-Libya (2022-2023)

Proceedings of The 6th International Conference on Research in Business, Management and Finance

Year: 2023

DOI: https://www.doi.org/10.33422/6th.icrbmf.2023.09.104

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The Role of Cross – Training in Reducing the Level of Labor Turnover Applied Study on Some Hotels in Tripoli-Libya (2022-2023)

Prof. Atiya Thabet Abuharris

 

 

ABSTRACT: 

The objective of the study is to find out about the role of cross training in reducing the level of labor turnover. Four hotels located in Tripoli-Libya have been targeted to collect information and data about the employees who work in these hotels. Face to face interviews have been conducted to answer a set of questions about how cross training affect the job performances in these hotels and reduce the level of labor turnover. The hotels entered the study were Redisin Blue, Alwadan, BabAlbaher and Altawfek.  The questions were directed to the senior staff in these hotels. The number of the interviewee were seven senior, three were from Bab-Albaher and two senior staff were from the other three hotels. The results of the analysis showed that the majority of the employees were only satisfied about their monthly salaries, only one interviewee stated that salaries were very satisfactory. Another analysis indicated a lack of awareness about cross training within employees. In addition, the results showed that the percentage of labor turnover in targeted hotels arranges from (65-90) present in specific jobs. Analysis confirm that job enlargement is another factor which  help in reducing labor turnover in hotels. Finally a number of recommendations were presented to increase the level of awareness and knowledge of managers in targeted hotels about the importance of cross training. The Microsoft spreadsheet Excel was used to undertake the analysis

keywords: cross-training, labor turnover, hotels, employees’ income, Libya