Proceedings of The 4th International Conference on Advanced Research in Supply Chain Management
Year: 2024
DOI:
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Supply Chain Management Best Practices: A Review on Botswana’s State-Owned Enterprises (Bsoes)
Prof. Dr. Dennis Sebata
ABSTRACT:
The importance of this research does not need to be emphasised. Essentially, this study aims to create awareness of the significance of implementing supply chain practices within government departments and public institutions. Therefore, a detailed analysis of the best practices for the supply chain within Botswanan state-owned enterprises is critical. The research reviewed the literature about supply chain implementation in Botswana and other studies on SCMBP worldwide. Consequently, the research results revealed that practices are in place, although their performance varies from one organisation to another, as evident in the literature. However, SCMBPs are recognised as part of organisational policy implementation. However, this work only offers very little insight into other available sources that can assist in the supply chain that affects organisations’ growth in terms of service production. For example, a team can avoid losses with the right implementation of SCMBPs. Despite this limitation, the empirical assessment of 299 employees determined the application and role of the SCMBP policy in Botswanan state-owned enterprises, with trained employees from Botswana – most with more than five years of professional experience. The analysis showed that SCMBPs contribute to company profits and goals, where CRM, IS, SSRM, IQ, and IL practices successfully improve public sector performance, target achievement, effective service delivery, performance, and customer service. However, this research has a narrow scope due to limited resources. With that in mind, further studies in this area need to explore further or improve the current knowledge of SCMBP in the Botswanan industry.
keywords: Customer Satisfaction; Organisational Performance; Implementation; Practices; Public Sector; Supply Chain; Supply Chain Management Best Practices; State-owned Enterprise