Proceedings of The 12th International Conference on Humanities, Psychology and Social Sciences
The significance of communication as a skill in the work of nurses/technicians on the example of a general hospital in the Republic of Croatia
This paper addresses communications skills in nursing. In highlighting this aspect, the aim is to improve patient care. Communication skills affect the quality of nursing, so it is very important to be successful. The paper aims to examine attitudes among nurses regarding their communication skills in patient care and whether they believe that they need more communication training. The method adopted in this paper is a survey in the form of a questionnaire. Analyzing questionnaire responses provided insight into the current skillset of nurses and actions necessary to increase communication skills. The purpose of the research is to see gauge whether respondent age and education affects the quality of communication. After the section on research, a discussion is presented in defining activities necessary for improving communication between nurses and patients.
Keywords: age, nursing, communication skills, self-assessment, qualifications.