Abstract Book of the 6th International Conference on Tourism Management and Hospitality
Year: 2025
[PDF]
Ethical Leadership: The Foundation for Fostering Diversity, Equity, and Inclusion in the Hospitality Industry
Dr. Christina Klearchou Dimitriou
ABSTRACT:
This paper explores the pivotal role of ethical leadership in driving Diversity, Equity, and Inclusion (DEI) within the hospitality industry. As a globally interconnected sector that thrives on cultural diversity, the hospitality industry demands leadership that not only embodies moral integrity, but also fosters inclusive and equitable organizational cultures. The paper underscores the significance of ethical leadership in creating inclusive workplace environments by promoting respect, collaboration, and cultural intelligence. Furthermore, it addresses the vital role of ethical leaders in eliminating biases in hiring and promotion processes and ensuring equal access to career development opportunities. It also highlights the importance of empowering diverse voices and fostering psychological safety. Drawing on core principles—integrity, fairness, transparency, accountability, and empathy—the study examines how ethical leadership underpins DEI efforts by fostering trust, modeling inclusive behavior, and aligning organizational practices with ethical decision-making. Persistent challenges, including implicit bias, resistance to change, and the tension between financial imperatives and ethical commitments are also addressed. Strategies for overcoming these obstacles are explored, with attention to global hotel operations and cultural complexity. Best practices are presented, including the development of enforceable DEI policies, bias training for leadership, transparent communication mechanisms, and structured mentorship programs. Real-world case studies illustrate both successful and failed DEI initiatives, offering critical insights into the consequences of ethical leadership—or its absence. This work stresses that ethical leadership is not ancillary, but foundational to sustainable DEI in hospitality.
Keywords: cultural complexity, inclusive workplace environments, ethical decision-making, DEI policies, global hotel operations