Proceedings of The 6th International Conference on Applied Research in Management, Business and Economics
Year: 2023
DOI: https://www.doi.org/10.33422/6th.icarbme.2023.03.002
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Key Factors of a Successful Quality Management System and Challenges of Implementation in Industrial Companies
Eralda Xhafka, Jonita Teta
ABSTRACT:
Nowadays, it is well known by managers that the real price of poor quality is the loss of customers and, ultimately, the death of an organization. Therefore, to be successful in a competitive business environment, organizations must pay attention to quality. Product quality is the main priority of any production company to achieve maximum customer value. High-quality products have a special advantage in the market, and the market share can be won or lost based on the quality. It is the only factor that ensures the survival and then the growth of an organization. It has become clear that an effective quality management system improves product quality and increases profits. In this paper, a case study is made to see what was carried out by monitoring some production companies that have lately implemented quality management systems. The sources of data collected from the managers were observation, interviews, and electronic documents. We have listed all the benefits and disadvantages observed after interventions of quality management. The data under observation were Key Performance Indicator standards. The design model aims to examine the results of Key Performance Indicators in the production line after the implementation of total quality management. The data for this model are chosen based on the literature review of Total Quality Management, the consultation with the companies’ managers, and the client standards. The qualitative Design approach using a case study is the research methodology used to carry out the paper. The main goal of this study is to use a real-world case study to identify and quantify some of the most significant key factors of the Quality Management System, which have generated positive income, and some of the main challenges that these company has faced during implementation. However, because the other companies were just in the first stage of implementation and the managers had not yet measured any results, only one of the companies was chosen for analysis. The findings of this study show both sides, positive and resistance, between quality management dimensions and firm performance in the production companies which operate in developing countries and have decided to go globally. The conclusions have demonstrated the full strength and importance of the Quality management system in the long term.
keywords: competitive, continuous improvement, customer satisfaction, quality assurance, production