Impact of Anxiety, Work-Life Balance, and Diversity on Employee Performance in Bangladesh's Hospitality Industry During COVID-19

Authors

  • Quazi Tafsirul Islam North South University
  • Md Kamrul Hasan North South University
  • Dr. Muhammad Faisol Chowdhury North South University

DOI:

https://doi.org/10.33422/icmetl.v4i1.705

Abstract

COVID-19 pandemic not only affected the mental and physical health of the people but also had a devastating effect on the work environment in almost all industries. During this pandemic, one of the most affected industries is the Hospitality sector due to severe travel restrictions, lockdowns, and isolations imposed by the authorities. The purpose of this study is to analyze the impact of anxiety, work life balance (WLB) and diversity (age, gender and tenure in the current organization) of the employees during this COVID-19 pandemic on their work performance in the hospitality sector. A survey questionnaire was developed and distributed among 222 respondents who are currently working in the hospitality sector of Bangladesh. Regression analysis was conducted using SPSS26 with self-rated work performance as the dependent variable and anxiety, WLB, age, gender and tenure in the current organization as the independent variables. Several tests were conducted to identify any significant impact of the independent variables on employee performance. It was found that during this COVID-19 pandemic, the work performances of the employees working in the hospitality sector are significantly impacted by their level of anxiety and diversity (age, gender and work tenure) in their current organization. The effect of WLB on work performance was found to be insignificant. The impact of anxiety on performance was negative, whereas diversity (age, gender and tenure in their current organization) have positive impact on work performance. This means employee work performance decreases as they become more anxious regarding their uncertain future in their work environment. On the other hand, their performance increases as they become aged and worked more years in their current organization. Therefore, it’s recommended that, during this crucial time of the pandemic, managers must try to bring some certainty in their work environment to minimize the anxiety level of the employees and also retain their existing employees for more years in order to enhance their work performance in the hospitality industry.

Author Biographies

Md Kamrul Hasan, North South University

Md Kamrul Hasan is a Senior lecturer in the Department of Management at North South University, Bangladesh. He has completed his MSc in Business Psychology with Merit from Leeds University Business School, University of Leeds, UK. He has also completed his MBA in Human Resources from Institure of Business Administration (IBA), University of Dhaka and BBA from North South University with Magna Cum Laude. He has more than five years of corporate work experience in different roles of HR. His research interests lie broadly within organisational behavior, employee performance, employee well-being, organisational development and crisis management.

Dr. Muhammad Faisol Chowdhury, North South University

Faisol is an internationally certified and trained pracademic with 19 years of experience in academia and corporate sectors. Before joining NSU, he served as an Associate Professor and Director of the BBA Programme at the University of Liberal Arts Bangladesh (ULAB) and a faculty member at the Adam Smith Business School, University of Glasgow, UK. Alongside teaching, he held C-suit roles in several of Bangladesh’s largest business conglomerates and worked as an HRM consultant with major enterprises. He was also a certified Interpreter for the Scottish Courts and Tribunal Services, Police Scotland, Scottish Prison Service, law firms, public schools, and housing societies in Scotland, UK. Faisol received training in qualitative research methodology at the University of Oxford, England, and in business & management leadership at the University of Glasgow, Scotland. He is a frequent speaker and researcher in international knowledge platforms and think tanks, with numerous research grants from various institutions and professional bodies. He has authored a book, published many peer-reviewed journal articles, and attended over 250 business conferences, seminars, and workshops. He is the founder and President of the University of Glasgow Bangladesh Alumni Association and is also associated with many professional institutions and associations worldwide. He currently serves Rotary International as the Secretary of the Rotary Club of Dhaka West. 

   

Downloads

Published

2024-12-12

How to Cite

Islam, Q. T., Hasan, M. K., & Chowdhury, D. M. F. (2024). Impact of Anxiety, Work-Life Balance, and Diversity on Employee Performance in Bangladesh’s Hospitality Industry During COVID-19. Proceedings of The International Conference on Modern Research in Education, Teaching and Learning, 4(1), 1–22. https://doi.org/10.33422/icmetl.v4i1.705

Issue

Vol. 4 No. 1 (2025): Proceedings of the International Conference on Modern Research in Education, Teaching and Learning

Section

Articles

License

Copyright (c) 2024 Quazi Tafsirul Islam, Md Kamrul Hasan, Dr. Muhammad Faisol Chowdhury

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.