Developing Supply Chain as a Service through standardized digital integration

Abstract

In today's dynamic business landscape, efficient supply chain management is crucial for maintaining competitiveness and sustainability. Traditional methods often lead to fragmented processes, lack of transparency, communication gaps, and increased operational costs. This research addresses these challenges through a case study, literature review, and comparative analysis, proposing a software platform solution named SuppliFlow. The study integrates insights from various sectors, including e-commerce, to explore Digital Supply Networks, Distribution Management, Integrated Supply Chain Management, and sustainability practices aligned with the Circular Economy. It also advances the concept of Supply Chain as a Service. This research develops customizable workflows within SuppliFlow, designed to cater to specific supply chain requirements from procurement to delivery. The integration of the Beckn Protocol, an open-source data protocol, is examined for its potential to establish decentralized networks and secure transactions. The study also investigates real-time order tracking and consolidated payments for financial and data management efficiencies. A SuppliFlow prototype tailored for assembly service providers was created and tested to assess its effectiveness in standardizing procurement-to-delivery processes. The findings indicate that SuppliFlow can enhance supply chain efficiency, reduce operational costs, and improve visibility. This research contributes to supply chain management by presenting a novel approach through the development and testing of SuppliFlow. The implications suggest potential pathways for future research and practical applications in improving organizational performance in the global marketplace.