Identifying and Prioritizing Indicators of Performance Evaluation of Nonprofit Educational Institutions with Hybrid Approach of BSC and ANP and DIMATEL

International Journal of Applied Research in Management and Economics

Year: 2018 | Volume: 1 | Issue: 3 | Page No.: 14-29
DOI: http://www.doi.org/10.33422/IJARME.2018.10.41

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Identifying and Prioritizing Indicators of Performance Evaluation of Nonprofit Educational Institutions with Hybrid Approach of BSC and ANP and DIMATEL

Leila Soleimani and Saeed Safari

Regarding the important role of educational institutions in educating suitable human resources for society, this research has been conducted to identify and prioritize the indicators of performance evaluation of nonprofit educational institutions (education) with a balanced scorecard approach. After studying theoretical fundamentals of research, 11 criteria and 63 indicators of performance evaluation were identified. In the form of a questionnaire with experts’ opinion, 27 indicators with the highest score were screened in the form of 11 criteria and 27 indicators were placed in the framework of the balanced scorecard approach. The causal relationships between the indices were determined using the method of Dimetal and specified by the network analysis process technique, weight and importance of the indicators. The findings of the research showed that in the Balanced Scorecard approach, the criteria of internal and financial processes (first and second priority) are significantly more important than the other two criteria: learning and growth, and customer (third and fourth priority).

Keywords:Indicators of Performance Evaluation, Balanced Scorecard Approach, Nonprofit Educational Institutions.