Proceedings of The International Conference on Advanced Research in Social Sciences
Communication Competence in Cross-Culture Conflict(Case Study of Communication Competence in Reducing Misunderstandings on Indonesian Migrant Workers inTaiwan through PT Alkurnia Sentosa International)
Moh Faidol Juddi, Susie Perbawasari, Feliza Zubair
Marginalization has been received by Indonesian migrant workers is caused by a lack of knowledge about cultural differences between countries, education, and understanding of culture and the laws of the destination country. Lack of understanding of local languages, habits,and social interactions makes migrant workers slow in adjusting to the local environment. Crosscultural communication competencies refer to the ability of individuals to communicate effectively. Therefore, this research would like to describe the understanding of the language and culture of the Indonesian migrant workers that work in Taiwan in the Informal sector in reducing conflict with employers. A qualitative method is used in this study with a case study approach that tries to explore social reality and contemporary limited systems, through a detailed and in-depth process of collecting data. The weakness of the cross-cultural communication competence of Indonesian migrant workers in Taiwan can be seen from the difficulty of understanding paralinguistic messages in The Taiwanese language. This happened because, before the departure to Taiwan, Indonesian migrant workers received inappropriate language training. Migrant workers only get basic Mandarin training. While most Indonesian migrant workers work in Taiwan as a decrepit nurse, that decrepit in Taiwan mostly use Tai Yu language. On the other hand, language training is carried out only in a short time and the emphasis on training is only in verbal language.
Keywords: Indonesian Migrant Workers, Communication Competence, Cross-Cultural Communication.