Proceedings of The 8th international conference on Management, Economics and Humanities
Year: 2018 | Page No: 10
A SURVEY OF DOCTOR – PATIENT CONFLICTS IN MEDICAL DISCOURSE
Dimitriya Petrova Zhelyazkova
The present study explores communicational strategies in medical communication, based on specially developed surveys. The initiative is carried out with the partnership of the Bulgarian Medical Association and the Department of Languages and Specialized Training, Bulgarian Language Section, Medical University – Plovdiv, Bulgaria.
Respondents are physicians and patients (600 in number) and their equal number makes it possible to objectively compare the outcomes of attitudes in the communication process. Some of the questions are focused on the physician, his hierarchical position, as well as the patient’s understanding in his unique context. Another part of the questionnaires presents the language realization of empathy in the clinical discourse. Three aspects are analyzed as a set of empathy data: responsiveness, security and communication. It is possible to identify the discourse strategies that make empathy possible. The patient-doctor broken trust could be restored if a client-centered model of communication is promoted the attitudes and perceptions of society must change. Communication is an important part of interpersonal relationship, and is essential to the overall quality of health services. The need to teach patient-directed communication is high – this will lead to patients´ understanding and increased mutual agreement between doctors and patients.
Keywords: medical communication strategies empathy health services attitudes.