Proceedings of The 4th International Conference on Modern Research in Education, Teaching and Learning
High and Higher Education Associates to Meet Market Demands: A Case Study of the Brazilian Health Sector in the City of Lagoa da Prata
Ana Luisa Fernandes Dos Santos; Bruno Gabriel Pereira Silva; Emilly Aparecida Silva Lacerda; Gabriel Felipe Duarte Andrade; Gustavo Aurelio Gontijoo de Oliveira; Igor Henrique Araujo Lourenço; Layra Lorenne Fernandes Alves; Sabrina Emilly Campos; Alexandre César Gomes Flôr Júnior; Hewerton Luis Pereira Santiago; Flávio Henrique Batista de Souza
The appointment scheduling process is one of the biggest challenges for the provision of medical services by the public sector. However, this can figure as a challenge, which is the basis for an opportunity for a differentiated case study for high school and college students. Thus, the main objective of this research is to demonstrate a case study of a modeling process of an appointment scheduling confirmation’s software, developed by students of the aforementioned student groups, to meet the demand of the city of Lagoa da Prata, a city of approximately 46 thousand inhabitants. Methodologies such as Canvas, BPMN (Business Process Model and Notation), Scrum were used during the research. As a result, in addition to a strategic analysis of the process to be computerized and the modeling of a software prototype for scheduling, a partnership was started with a large company called Vivver Sistemas to invest in research into relevant solutions that boost the search. As contributions, there was the experience of a real project with a team of multiple levels of education, the project of a viable tool and demanded by an entire area of a city. As a differential, the proposed teaching methodology was an option for student engagement, facing the challenge during the COVID-19 pandemic and the difficulties it imposed on teaching. Thus, a relevant tool for the scheduling problem, as well as possibilities for expansion to optimize medical care were envisioned.
keywords: Business Process Model and Notation, Canvas, Mobile Solutions, Teaching Practices, Public Sector.