The Role of Branch Managers in Tacit Knowledge Management in the Banking: Evidence from Turkey

Proceedings of The 4th International Conference On Business, Management and Finance

Year: 2021

DOI:

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The Role of Branch Managers in Tacit Knowledge Management in the Banking: Evidence from Turkey

Yavuz Yilmaz

ABSTRACT: 

In order to examine the role of bank branch managers in tacit knowledge management, a questionnaire was applied to employees of a public bank. For this, a model showing the mediating role of implicit information sharing in the effect of the leadership behaviors of the managers on the job performance of the branch employees was created. 146 responses obtained were analyzed. After analyzing the reliability and validity of the scales, the correlation analysis and the relationships between the scales were examined. As a result of the regression analysis, it was revealed that tacit knowledge management has a full mediation effect on the effect of the leader behaviors of the branch managers on the job performance of the branch employees. As a result, it is necessary for branch managers to encourage employees to share their confidential information and to provide a communication environment that will provide this.

keywords: banking, tacit knowledge, leader behavior, job performance, Turkey.