Effects of Change Management On Skills Retention in A Division of a Multinational Company

Proceedings of ‏The 2nd International Conference on Research in Management

Year: 2021

DOI: https://www.doi.org/10.33422/2nd.icrmanagement.2021.02.49

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Effects of Change Management On Skills Retention in A Division of a Multinational Company

Sagashen Pillay, Prof Muhammad Hoque

ABSTRACT: 

In the transformation process, the issue of key skills retention became fairly pertinent to the success of such change. The need to understand the business change process and the human factor are key drivers. Therefore, the objective of this study was to determine the effects of change management occurring within a multinational company. This cross-sectional quantitative study was conducted among all the employees of this company using a self-administered anonymous questionnaire. The results revealed that the majority of the participants indicated that their career paths were not mapped out, the recent restructure of the company positively affected their conditions of employment, and there was no adequate consultation prior to the transition process. About two-thirds of the participants (63%) mentioned that they are currently seeking new employment opportunities because their jobs were not secure and they were anxious and worried about the future. The majority of the participants believed that management initiatives implemented would not sustain the business in the long term. There are opportunities in securing the skills required for future business changes as well as encouraging responses indicated by current staff who are willing to improve the shortfalls for business stability.

Keywords: Career-mapping; commitment, communication and cooperation; motivational theories.