Proceedings of The 2nd International Conference on Research in Business, Management and Economics
HPWS: A Bundling or a Systems Approach? Evidence from the Greek Healthcare Sector
Panagiotis V. Kloutsiniotis and Dimitrios M. Mihail
This paper examines the mediating effects of social exchange on the relationship between High Performance Work Systems (HPWS) and employees’ work related well-being, measured by their job satisfaction and affective commitment. In addition, this article investigates whether the social exchange relationship can lead to lower burnout and consequently to lower employees’ intention of leaving their jobs. Partial Least Squares (PLS) Structural Equation Modeling (SEM) was used on a sample of 296 clinicians (doctors and nurses) across seven Greek regional hospitals. Results demonstrate first a strong effect of HPWS on social exchange, job satisfaction, and affective commitment. In addition, satisfied employees are highly likely to experience lower feelings of burnout, while the latter relationship decreases their intentions of leaving their hospital. Second, social exchange positively mediates the relationship between HPWS, job satisfaction, affective commitment, and burnout. Last but not least, of the three bundles comprising the HPWS, opportunity to participate had no effect on the overall HPWS construct. Finally, implications are drawn for the management of employees in the healthcare sector.
Keywords: High Performance Work Systems; HPWS; Healthcare; Greece; AMO.